Frequently Asked Questions
Frequently Asked Questions
Have a question? We've got answers. If you don't find what you're looking for, feel free to reach out to us at support@zfurnitureusa.com.
Shipping
Do you offer free shipping?
Yes! Z Furniture offers free shipping on all orders, delivered straight to your door with no hidden fees.
How long does delivery take?
Delivery times vary depending on your location and the product. Estimated delivery times are provided at checkout. Most orders are delivered within 5–10 business days.
Do you ship outside the United States?
Currently, we ship within the United States only. We are working on expanding our shipping options in the future.
Can I track my order?
Yes! Once your order ships, you will receive a confirmation email with a tracking number so you can follow your delivery every step of the way.
Returns & Refunds
What is your return policy?
We offer a hassle-free 20-day return policy from the date of delivery. Items must be in their original, unused condition and packaging. Visit our Return Policy page for full details.
How do I start a return?
Simply email us at support@zfurnitureusa.com with your order number and reason for return within 20 days of delivery. Our team will guide you through the process.
When will I receive my refund?
Once we receive and inspect your returned item, approved refunds are processed to your original payment method within 5–10 business days.
What if my item arrived damaged?
We're sorry to hear that! Please contact us within 48 hours of delivery with photos of the damage and we will make it right at no cost to you.
Products
What types of furniture do you sell?
We offer a wide range of modern home and office furniture, including sofas, sectionals, dining tables, chairs, bedroom furniture, and more. Browse our full collection on the Shop page.
Are your products high quality?
Absolutely. Every product in our catalog is carefully selected to meet our high standards for craftsmanship, materials, and durability. We stand behind everything we sell.
Do your products require assembly?
Some products may require assembly. Assembly instructions are included with the product, and details are noted on individual product pages.
Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout.
Can I modify or cancel my order after placing it?
We process orders quickly, but if you need to make a change, please contact us as soon as possible at support@zfurnitureusa.com and we'll do our best to accommodate your request.
Customer Service
How can I contact Z Furniture?
Our customer service team is always here to help. Reach us anytime at support@zfurnitureusa.com and we'll get back to you as soon as possible.
What are your customer service hours?
We provide ongoing customer support and aim to respond to all inquiries promptly. You can expect a response within 24 hours on business days.